Does Gold Star Collision work with insurance companies?

Yes. Multiple reviewers report the shop coordinated directly with insurance companies (GEICO and others) and handled the claims process.

How long does a typical repair take?

Timelines vary. Some repairs were completed sooner than expected, while one reviewer waited 6 weeks to start and 2 weeks to finish.

Can Gold Star match my car's original paint color?

Reviewers consistently praise their paint color matching as perfect or factory-match quality.

Gold Star Collision Center

Updated 2026-09-01 · 6,913 reviewed · 899 listed · Scored from 80 Google reviews · How we rank ›

4.3(80) 72 composite score See reviews on Google ✓ Google-verified

Exterior PaintingInterior Painting

Location: Center Groton, Groton
Services: Exterior Painting, Interior Painting
Reviews: 80
Best for: Drivers whose insurance refers them and who value paint quality over speed.

Core details are sourced from this business's Google Business Profile (checked 2026-09-01). Website-sourced details were fetched 2026-09-01.

What do customers say?

Gold Star Collision earns strong marks for paint work and insurance handling, with many reviewers praising Dwayne and the team for keeping them updated and delivering factory-match finishes. However, a smaller but vocal group reports difficulty reaching the shop by phone, encounters with dismissive staff, and weeks-long waits before repairs begin, which undercuts the positive service experience.

Praised for

paint quality and color matching
quick turnaround on repairs
handles insurance coordination
friendly and attentive staff
thorough communication with customers

Watch-outs

poor phone responsiveness and reception
staff rudeness or impatience
long wait times to start work
accusatory tone toward customers

paint-qualitypunctualprofessional-crewpoor-communicationrespectful-of-homelate-arrival

Best for: Drivers whose insurance refers them and who value paint quality over speed.

Think twice if: Calling ahead may be frustrating; some customers report weeks before work starts and dismissive phone staff.

What stands out?

Paint color matching praised as accurate
Insurance claim handling and coordination
Text message updates during repair
Early completion common

Worth knowing

Dwayne and Will named by reviewers as helpful staff
Paint color matching to original finish noted in multiple reviews
Insurance referrals common
Text updates offered during repair process
One review noted 6-week wait to start work but praised final quality

What reviews say by service

Exterior Painting: Paint work and color matching described as perfect or factory-match quality by multiple reviewers.
Interior Painting: No review text directly addresses interior painting services.

How it compares

Rated 4.3 against a 4.8 average across the 419 exterior painting businesses listed here.
Has more Google reviews than 95% of the businesses in this directory.

How the score was calculated

How We Rank

Star rating 60

Review volume 83

Review recency 100

Review sentiment 50

Profile completeness 100

Verification 30

Rating breakdown

Frequently asked questions

Does Gold Star Collision work with insurance companies?: Yes. Multiple reviewers report the shop coordinated directly with insurance companies (GEICO and others) and handled the claims process.
How long does a typical repair take?: Timelines vary. Some repairs were completed sooner than expected, while one reviewer waited 6 weeks to start and 2 weeks to finish.
Can Gold Star match my car's original paint color?: Reviewers consistently praise their paint color matching as perfect or factory-match quality.

Contact

Phone: +1860-446-6100
Website: http://goldstarcollision.com/
Address: 383 Gold Star Hwy, Groton, CT 06340
Open in Google Maps

Last verified 2026-09-01

Opening hours

Monday: 08:00-16:30
Tuesday: 08:00-16:30
Wednesday: 08:00-16:30
Thursday: 08:00-16:30
Friday: 08:00-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Collision RepairBody WorkFrame StraighteningPaintingUndercoatingStripesPaintless Dent RepairBrakes

Credentials claimed:Certified collision and service technicians

As published by the business on its own website; not independently verified.

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